Statements & Payments

When will I receive my statement?

The monthly billing statements are mailed approximately 20 days prior to each monthly due date.

Can I have monthly payments automatically deducted from my bank account?

Yes. Complete a FreedomRoad Financial Auto Pay Authorization Agreement. To download the Auto Pay form, click here.

If you'd like to learn more about Auto Pay, visit our Payment Options page.

Can I make my monthly payment online?

Yes, you can pay online, free of charge with your checking or savings account information. To get started, click here.

Where should I mail my payment?

Your payment should be mailed to:

FreedomRoad Financial
P.O. Box 4597
Oak Brook, IL 60522-4597

Are there late payment fees? 

A late charge will be assessed if the payment is not received within 10 days of your due date.

Please refer to your Promissory Note/Retail Installment Contract for specific information regarding late charges and payment terms.

What if my payment is returned to FreedomRoad Financial?

FreedomRoad Financial will notify you by phone that your payment has been reversed. You will be responsible for your payment and any additional resulting charges as permitted by law.

What is the difference between Auto Pay and a Recurring Payment?

Auto Pay is an automated payment that is set up and initiated by FreedomRoad Financial once a month. Auto Pay is a simple, convenient way to ensure your regular monthly payment is on-time every month. Once enrolled in Auto Pay, your payment is automatically deducted from your bank account each month. To download an Auto Pay form, click here.

Recurring Payment is set up and initiated by you online within our Account Management Portal. Once you have set up a Recurring Payment online, your payment is automatically deducted from your bank account each month. To get started, click here.

Do I have to cancel Auto Pay or Recurring Payments when my loan is paid in full?

If you enrolled in FreedomRoad Financial Auto Pay, any future payments will automatically discontinue once your balance is paid in full.

If you setup your own Recurring Payment online, then you will need to log in and disable the payment yourself once your balance is paid in full.

Account Changes 

How do I change the due date on my account?

A Loan Due Date Change Agreement must be completed and sent to FreedomRoad Financial for approval. The due date may be moved up to 10 days forward and may only be changed twice during the life of the loan. Approval is required and certain restrictions do apply.

To download a Loan Due Date Change Agreement, click here.

What if I move to another state?

If you move to another state, you must re-register your vehicle and forward a copy of the registration card to FreedomRoad Financial within 30 days.

How do I re-register my vehicle? 

Contact the Department of Motor Vehicles in your state for the necessary documentation needed for re-registration.

How do I change the address or phone number on my account?

If you need to update your contact or mailing information, please log in to Account Management and click the ‘Settings’ menu at the top of the page. Contact information will be updated within 24-48 hours.

PLEASE NOTE: If you do not have an Account Management account, you may update your address information only, here.

If additional assistance is needed, please contact Customer Service by phone at 1-866-455-ROAD (7623).

How do I change my name on my account? 

Provide legal documentation of the name change to FreedomRoad Financial Customer Service.

Is there a charge for using Auto Pay?

No, this convenient service is offered free of charge to FreedomRoad Financial customers.

Once I sign up for Auto Pay, how soon will my payments be deducted?

Your payment will be automatically deducted each month on your regular due date, unless a specific date is specified by you on our Auto Pay form.

PLEASE NOTE: Auto Pay setup may take several days to complete. Please continue making your regular payment until setup is complete.

What happens if my Auto Pay date falls on a non-banking day? 

Your Auto Pay will then be deducted from your Bank Account on the next banking day.

Can I change my bank information once I've set up an Auto Pay? 

Yes. In order to update your banking information, complete our Auto Pay Form and either mail, fax, or email to customer Service. Allow at least 14 days prior to your next payment due date for the change to take effect.

To download an Auto Pay Authorization Form, click here.

Can I cancel my Auto Pay?

Yes, you are free to cancel Auto Pay at any time. Please send a signed letter to our Customer Service Center with your request to cancel Auto Pay. It will take approximately 5-7 business days after receipt of your request to complete the cancellation.

PLEASE NOTE: There is no need to request a cancellation on your Auto Pay when your account is paid in full; these monthly payments are cancelled automatically.

Is there a charge for making an Online Payment? 

No, this convenient service is offered free of charge to FreedomRoad Financial customers.

When I make an Online Payment, how soon will it be deducted from my bank account?

All online payment requests submitted prior to 5:00 PM Central Standard Time (CST) on any banking day will be applied to your loan account on the same day. PLEASE NOTE: It may take an additional 1-2 banking days for the payment to show on your bank account.

All online payment requests submitted after 5:00 PM Central Standard Time (CST) will be applied to your loan account on the next banking day. PLEASE NOTE: It may take an additional 1-2 banking days for the payment to show on your bank account.

How do I cancel an online payment?

Once a payment is submitted online, it cannot be cancelled online. However, you may be able to cancel your payment if you call Customer Service at (866) 455-ROAD (7623) the same day the payment was submitted and prior to 4:00PM Central Standard Time (CST).

How do I cancel the recurring payment I set up online?

Log in to Account Management and click ‘Make A Payment.’ Then, under the 'Update Auto Payment' section, click 'Continue.' You will now be redirected to our payment portal. Under the section titled 'Scheduled Transactions,' simply click anywhere on your recurring payment to display the additional options. Uncheck the 'Enabled' checkbox and click 'Submit.'

Payoffs

How can I get a payoff quote?

You can log in to your Account Management and get a 10 day payoff in Account Management or you can contact Customer Service at 1-866-455-ROAD (7623).

When will I receive my title?

Titles are mailed ten business days after your loan has been paid in full, to the address we have on file. The title is sent via USPS mail unless otherwise requested. There is an overnight fee of $25.00 if you request the title to be sent by Federal Express.

If you require the title to be sent to a specific address or third party, please supply us with a written request to do so along with the payoff funds. The ten day wait period for the title can be waived only if the final payoff is sent in the form of a cashier's check, certified check or wire transfer.

What happens when the state I live in offers e-titles?

If our records indicate that you live in a state who utilizes e-Titles, we will send a notification to your state’s Department of Motor Vehicles ten business days after your loan has been paid in full. At that point, they are responsible for mailing the title to the address we provide to them.

If you require the title to be sent to an address or a third party person or business, please supply us with a written request to do so along with the payoff funds. The ten day wait period for the title can be waived only if the final payoff is sent in the form of a cashier's check, certified check or wire transfer.